Store Manager - Santa Monica

Who We Are

Unlimited Biking is the largest bike rentals, tours and experiences company with locations in New York, San Francisco, Alexandria, Washington DC, and Miami. Our goal is to provide meaningful and memorable experiences for guests during their time with us. If you are looking for a fast-paced environment with great learning opportunities, this could be a great fit for you.

Who You Are

We are looking for a self-motivated and customer service oriented Store Manager to oversee the daily operation at our new Santa Monica store. Store managers will help with the flow of customers throughout the check in process and ensure that our employees are providing an exceptional customer service experience. This person will also provide assistance to customers who have any questions/concerns or needing additional assistance. Maintaining a high level of customer service & having resourceful and quick thinking and problem solving skills are crucial in this role.

What you’ll be doing

• Supervise and assist employees for the front counter and with the bike fleet.
• Develop, train and mentor staff to build and sustain a high performing team.
• Monitor the schedule daily to ensure we have proper staffing levels throughout the day
• Manage employees' performances by providing feedback, counseling, coaching and discipline.
• Ensure stores remain clean, presentable at all times and proper store maintenance and repairs are completed in a timely manner.
• Initiate, implement and monitor operational policies and procedures.
• Monitor and maintain proper inventory levels, ensure stores have all the necessary supplies to run effectively.
• Manage all controllable expenses with a view of maintaining profitability.
• Ensure compliance with all labor laws and regulations.
• Comply with Safety, health and sanitation best practices and regulations.
• Demonstrate in-depth knowledge of our tours we offer and the bikes we have available.
• Investigate and effectively address customer complaints and concerns.
• Bringing in new revenue and increasing store sales

Requirements

• High School diploma or equivalent or a Bachelor’s degree preferred
• Working Experience in a retail setting
• Managerial or supervisory experience
• Working in a fast pace environment
• Experience working with bikes would be a plus
• Experience working in a hospitality operation would be preferred

Commitment to Inclusion & Diversity

For our employees and the communities in which we live and work, Unlimited Biking is committed to inclusion and diversity. This dedication is a result of our culture of integrity, sincere concern for others, and respect for the uniqueness of each person. We see diversity and inclusion as a lifelong path marked by shared accountability, constant development, and a commitment to advancement. Join us as we seek to create a culture that values and views diversity as a priority.