Customer Service Representative

Who We Are

Unlimited Biking is the largest bike rentals, tours and experiences company with locations in New York, San Francisco, Washington DC/VA, Los Angeles, San Diego and Miami. Our goal is to provide meaningful and memorable experiences for guests during their time with us. If you are looking for a fast-paced environment with great learning opportunities, this could be a great fit for you.

Who You Are

To join our customer support team here at UB, we are searching for driven and enthusiastic customer experience representatives! You will be in charge of making sure our users are helped in a fast and professional manner in ways that differ from the "usual" of customer service. Our main objective is to always keep our user base delighted. Our environment is ever-changing, thus we welcome those who can contribute, thrive in change, spread ideas, and take on the responsibilities at hand in any given circumstance.

What you’ll be doing

• Deliver a consistent level of quality on assisting customers via phone call, chats, and emails.
• Take ownership in assisting, researching, resolving, and de-escalating customer issues
• Partner with customer support peers (both internal and external) to ensure a consistent and high-quality level of support
• Greeting clients and providing information about our full product catalog
• Pursuing and following up with leads from when it is generated until the clients are booked
• Assisting with any customer service inquiries and complaints
• Taking reservations and following up with clients on their experience
• General administrative tasks
• Participate in projects that improve support-related processes
• Ability to analyze customer contacts for trends in customer issues, record feedback and report to the appropriate teams for improvement purposes

Requirements

• Experience in sales & customer service
• Excellent written and verbal communication skills including a professional, courteous, and patient demeanor with all customers
• Must be able to communicate professionally and effectively with anyone within the organization
• Excellent problem-solving skills
• Must be organized, a self-starter, and able to begin and follow through with tasks
• Fluency in English, written and spoken

The Perks

We are building our employee perks program, but we currently offer:

• Paid time off
• Flexible work/life balance
• Opportunity to join a business at a crucial point in its expansion

Commitment to Inclusion & Diversity

For our employees and the communities in which we live and work, Unlimited Biking is committed to inclusion and diversity. This dedication is a result of our culture of integrity, sincere concern for others, and respect for the uniqueness of each person. We see diversity and inclusion as a lifelong path marked by shared accountability, constant development, and a commitment to advancement. Join us as we seek to create a culture that values and views diversity as a priority.