Head of Customer Experience

Who We Are

Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC and Miami. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike.

Who you are

A Head of Customer Experience is needed to join our Executive team. The responsibility will be to take the initiative in leading the organization through the process of defining and delivering best in class customer experience, as well as supporting and improving the way that communications are delivered at the organizational and local levels.

What you’ll be doing

• Improving and differentiating the customer experience while considering the impact on operations
• Providing guardianship of the customer by critically analyzing their needs to accurately inform company strategies
• Building strong internal relationships with key stakeholders and communicating a compelling vision of the future of customer experience and service
• Collaborating in discussions with internal teams to influence direction and align delivery to optimize the user experience

Requirements you will need for this position

• Must be data driven
• Strong experience using excel is a must
• Established skills in providing high levels of customer service where you have utilized your leadership experience to achieve targets on an individual and team basis.
• Experience with CRM systems
• A practical mind to find solutions on the spot partnered with a curiosity to continuously improve and innovate

The Perks

We currently offer:

• Competitive salary
• Paid time off
• Health insurance benefits
• Opportunity to join a growing business and advance your career with us

Commitment to Inclusion & Diversity

At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.