Unlimited Biking is the largest bike rentals, tours and experiences company with locations in New York, San Francisco, Alexandria and Washington DC. Our goal is to provide meaningful and memorable experiences for guests during their time with us. If you are looking for a fast-paced environment with great learning opportunities, this could be a great fit for you.
Join a small team and become part of a dynamic company with locations all throughout the United States.
About the Front Desk Team
We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You'll be maintaining and executing on all front desk duties with potential for cross-training on other in-store positions.
The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises, while providing quick and efficient service.
In our candidates, we are looking for individuals that are:
Open to learning and adapting
Able to stay positive, outgoing, and energetic while working on their feet
Quick on their feet and comfortable working in a fast-paced setting
Some experience in customer service, retail, sales or similar position
Proficient in English (oral and written), multilingual is a plus
Strong communication and people skills
Front Desk Responsibilities
Keep front desk clean, presentable and stocked with appropriate material
Greet and welcome guests as they enter and depart
Upsell services during interactions while maintaining a friendly exchange
Answer questions and address complaints while communicating with the team
Ensure store is well-stocked with all supplies needed for a busy day
Take up other duties as assigned
Greeting customers and assisting customers with adjusting their bike rentals
Stacking, moving and lifting bikes throughout a fast-paced and active shift
Other duties as assigned
Paid overtime may be require
Locations within NYC may vary from time to time
Please include in your resume any relevant experience you have with bike riding or bike maintenance.
Commitment to Inclusion & Diversity
For our employees and the communities in which we live and work, Unlimited Biking is committed to inclusion and diversity. This dedication is a result of our culture of integrity, sincere concern for others, and respect for the uniqueness of each person. We see diversity and inclusion as a lifelong path marked by shared accountability, constant development, and a commitment to advancement. Join us as we seek to create a culture that values and views diversity as a priority.