Unlimited Biking is the best bike rental, tour and city experience company operating in New York, San Francisco, Washington DC, Santa Monica, San Diego and Miami. Our goal is to provide our customers with the ability to create meaningful and memorable experiences as they explore cities by bike. We also provide Micromobility as an amenity to hotels, corporate campuses and residential communities.
Join a small team and become part of a dynamic company with locations all throughout the United States.
About the Front Desk Team
We're looking for a personable and friendly team member to be the first point of contact for all of our in-shop visitors. You'll be maintaining and executing on all front desk duties with potential for cross-training on other in-store positions.
The ideal candidate will have an upbeat, easygoing personality in addition to being perceptive and disciplined. You should be able to deal with day-to-day customers, complaints, learn quickly, upsell services and give accurate information. A customer-oriented approach is essential.
We want you to make our guests and visitors feel appreciated and valued while on our premises, while providing quick and efficient service.
In our candidates, we are looking for individuals that are:
Open to learning and adapting
Able to stay positive, outgoing, and energetic while working on their feet
Quick on their feet and comfortable working in a fast-paced setting
Some experience in customer service, retail, sales or similar position
Proficient in English (oral and written), multilingual is a plus
Strong communication and people skills
Front Desk Responsibilities
Keep front desk clean, presentable and stocked with appropriate material
Greet and welcome guests as they enter and depart
Upsell services during interactions while maintaining a friendly exchange
Answer questions and address complaints while communicating with the team
Ensure store is well-stocked with all supplies needed for a busy day
Take up other duties as assigned
Greeting customers and assisting customers with adjusting their bike rentals
Stacking, moving and lifting bikes throughout a fast-paced and active shift
Locations many vary from time to time at our stores in San Francisco
Other duties as assigned
Paid overtime may be required
Please include in your resume any relevant experience you have with bike riding or bike maintenance.
Commitment to Inclusion & Diversity
At Unlimited Biking we are proud to reflect the communities we live in and the customers we serve. We support and celebrate diversity in our culture and workplace. Unlimited Biking is proud to be an equal opportunity employer and we do not discriminate on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, parental status, military service, or other non-merit factor.